We hope you will love your C.Nicol bag however if you would like to return it to us, our policy for non-faulty bags lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase so please send a photocopy of your payment receipt.

To arrange a free return within 14 days of purchase, please contact us on info@cnicol.com and we will arrange a courier pick up from your chosen address.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If your refund is late please contact us at info@cnicol.com and we will check the progress of your return as a priority.


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@cnicol.com


To return your product, we will arrange collection from you by courier. Please email us at info@cnicol.com to arrange a convenient collection day.